In an effort to improve the quality and timeliness of responses to carrier inquiries, we have realigned our carrier support team within Loup's Operations department.

Providing Better Coverage and More Focused Support

Where before four to five team members were responsible for nationwide coverage, now a group of 10-12 team members will be assigned regional coverage areas. This realignment will allow those who support each of the four regions to develop expertise specific to that territory and, in turn, better meet carrier needs.

Our goal is to:

• Improve response times
• Promote continuity and better-quality support through consistent contacts
• Provide carriers with a more direct path to take action on their needs.

To reach the Carrier Support team, call 1-800-262-3549, then press 1 for the Western Region, 2 for the Central Region, 3 for the Eastern Region and 4 for Mexico.

Regional Alignment

West

• Arizona
• California
• Colorado
• Idaho
• Montana
• Nevada
• New Mexico
• Oregon
• Utah
• Washington
• Wyoming

Central

• Arkansas
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Michigan
• Minnesota
• Mississippi
• Missouri
• Nebraska
• North Dakota
• Ohio
• Oklahoma
• South Dakota
• Tennessee
• Texas
• Wisconsin

East

• Alabama
• Connecticut
• Delaware
• Florida
• Georgia
• Maine
• Maryland
• Massachusetts
• New Hampshire
• New Jersey
• New York
• North Carolina
• Pennsylvania
• Rhode Island
• South Carolina
• Vermont
• Virginia
• West Virginia

Mexico

• All of Mexico

For a printable map of these regions and dialing options, download the PDF:

• Carrier Support Regions

Questions?

If you are a carrier and have any questions about the realignment — or any other matter — please contact your Carrier Relations representative.

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